Enbridge - Where energy meets people
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Pipelines In Your Community

Developing and maintaining good relationships with our stakeholders – the landowners, tenants and neighbours along our pipeline system – is important to us. Enbridge aims to manage our existing operations and new facilities with respect for our neighbours and their land.

We pursue this commitment in a number of ways:

  • Consulting with the individuals who live along our pipelines, and with those who may become our neighbours as our pipeline network grows.
  • Maintaining the integrity of our pipeline systems and providing information about our activities to neighbours, community residents and officials through our U.S. Public Awareness Program and Canadian Public Awareness Program.
  • Performing regular foot, ground vehicle and aerial patrols along our existing pipelines.
  • Inspecting the integrity of each line segment and perform repairs or "maintenance digs" to promote safe operations (various pipeline safety brochures can be found here).

Pipeline location identified by markers

The pipeline follows a long, narrow stretch of land called a right-of-way (ROW), which designates a safe and clear corridor for the pipeline. Our pipeline markers are located at intervals along the ROW and typically on both sides of road crossings.

All pipeline markers provide a telephone number for reporting pipeline emergencies and indicate the product being transported in that pipeline.

The placement of these markers indicates the general position of the buried pipeline and should never be used as a reference for the exact location of the pipeline.

The one-call procedure must be used to properly locate pipelines and other buried utilities at a proposed excavation site.

Protecting people and the environment

Enbridge is committed to protecting the public and the environment, and we build safety into every step of pipeline construction and operations. We take many preventive measures to promote safe, reliable operations of our natural gas pipelines and related facilities, including:

  • High-quality pipeline materials and anti-corrosion coatings.
  • Cathodic protection (a low-level electrical charge) to inhibit corrosion of underground pipelines.
  • Pressure testing of new and existing pipelines.
  • In-line inspection technologies to test pipeline integrity.
  • Preventive maintenance programs.
  • Around-the-clock surveillance of major transmission pipeline operations.
  • Frequent aerial and periodic ground surveys of the ROW.

Enbridge representatives notify affected landowners along our ROW when we are planning to conduct maintenance on our pipeline.

Please call us – or your local law enforcement agency – to report any unusual activity in our pipeline ROW or any unauthorized entry into our facilities.

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Enbridge Companies

EGD

Enbridge Gas Distribution

Canada's largest gas distribution company. Serving 1.9 million customers in Ontario, Quebec and New York State.

Enbridge Gas New Brunswick

Enbridge Gas New Brunswick

Distributing natural gas to institutional, commercial, industrial and residential customers across nine New Brunswick communities.

ENB company image

Enbridge Inc.

Enbridge Inc. (ENB) is a publicly-traded corporation on the New York and Toronto stock exchanges.

Enbridge U.S.

Enbridge's U.S. operations - a leader in energy transportation in the Midwest, Mid-Continent and Gulf Coast regions of the United States.

Enbridge Energy Partners

A U.S. master limited partnership with oil and gas delivery assets.

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings Inc. (EIFH) is a publicly-traded Canadian Corporation that invests in low-risk energy infrastructure assets.

Enbridge Technology

Provides pipeline and natural gas distribution consulting and training services internationally.

Midcoast Energy Partners

Midcoast Energy Partners

Midcoast Energy Partners (MEP) serves as EEP’s primary vehicle for owning and growing its natural gas and natural gas liquids (NGL) midstream business in the U.S.

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Emergency Contacts

Pipeline Emergencies

CANADA:

Enbridge Pipelines Inc. (incl. Norman Wells Pipeline)
1-877-420-8800
Enbridge Pipelines (Saskatchewan) Inc.
1-888-420-4357
Enbridge Pipelines (Athabasca) Inc.
1-888-813-6844



Natural Gas Emergencies in Ontario

Enbridge Gas Distribution Customers
1-866-763-5427
(1-866-smelgas)


UNITED STATES:

Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, New York, Ohio, Eastern Oklahoma, Wisconsin, Pembina County, North Dakota:
1 (800) 858-5253

North Dakota, Eastern Montana, Polk County, Minnesota:
1 (888) 838-4545

Texas, Western Oklahoma, Mississippi, Arkansas:
1 (888) 650-8099

Louisiana:
1 (877) 548-1800

Western Montana (electric transmission line):
1 (888) 780-8831