Enbridge - Where energy meets people
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Ethics and Conduct Hotline

Enbridge's Ethics and Conduct Hotline provides employees with an anonymous channel for asking questions or expressing concerns about internal accounting and auditing and other matters.

Employees can access the Hotline in three different ways:

  • A toll-free telephone number, available at all times and handled by an independent outside service provider (1-866–571-4989).
  • An e-mail address to which complaints may be forwarded and which is handled by an independent service provider.
  • Interoffice mail (or regular mail or other means of delivery) addressed to the company’s headquarters.

Non-employees (such as consultants, temporary employees, customers or vendors) may submit complaints by mail (or other means of delivery) to the Vice-President & Chief Compliance Officer or marked "Private and Strictly Confidential – Attention: Chair of the Audit, Finance & Risk Committee of Enbridge Inc." Envelopes so marked shall be forwarded unopened to the Committee Chair.

All submissions to Enbridge's Ethics and Conduct Hotline can be made anonymously. Calls and messages are not traced and the information provided is treated confidentially, within the bounds of the law. Enbridge has a practice of non-retaliation and non-discrimination against any person who contacts the Ethics and Conduct Hotline in good faith.

The Ethics and Conduct Hotline is intended to complement existing internal communication channels. It is not intended to replace typical means of addressing problems, such as dealing directly with management. The Ethics and Conduct Hotline is available to anyone who believes the typical means for bringing complaints or other issues to light have been exhausted, or who feels uncomfortable about addressing an issue in any other way.

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Enbridge Companies

EGD

Enbridge Gas Distribution

Canada's largest gas distribution company. Serving 1.9 million customers in Ontario, Quebec and New York State.

Enbridge Gas New Brunswick

Enbridge Gas New Brunswick

Distributing natural gas to institutional, commercial, industrial and residential customers across nine New Brunswick communities.

ENB company image

Enbridge Inc.

Enbridge Inc. (ENB) is a publicly-traded corporation on the New York and Toronto stock exchanges.

Enbridge U.S.

Enbridge's U.S. operations - a leader in energy transportation in the Midwest, Mid-Continent and Gulf Coast regions of the United States.

Enbridge Energy Partners

A U.S. master limited partnership with oil and gas delivery assets.

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings Inc. (EIFH) is a publicly-traded Canadian Corporation that invests in low-risk energy infrastructure assets.

Enbridge Technology

Provides pipeline and natural gas distribution consulting and training services internationally.

Midcoast Energy Partners

Midcoast Energy Partners

Midcoast Energy Partners (MEP) serves as EEP’s primary vehicle for owning and growing its natural gas and natural gas liquids (NGL) midstream business in the U.S.

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Emergency Contacts

Pipeline Emergencies

CANADA:

Enbridge Pipelines Inc. (incl. Norman Wells Pipeline)
1-877-420-8800
Enbridge Pipelines (Saskatchewan) Inc.
1-888-420-4357
Enbridge Pipelines (Athabasca) Inc.
1-888-813-6844



Natural Gas Emergencies in Ontario

Enbridge Gas Distribution Customers
1-866-763-5427
(1-866-smelgas)


UNITED STATES:

Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, New York, Ohio, Eastern Oklahoma, Wisconsin, Pembina County, North Dakota:
1 (800) 858-5253

North Dakota, Eastern Montana, Polk County, Minnesota:
1 (888) 838-4545

Texas, Western Oklahoma, Mississippi, Arkansas:
1 (888) 650-8099

Louisiana, Gulf of Mexico:
1 (877) 548-1800

Western Montana (electric transmission line):
1 (888) 780-8831