Enbridge - Where energy meets people
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The Facts About Pipelines

Enbridge operates the largest and most complex liquids pipeline system in the world. We’re proud of what we do – helping to provide reliable energy to many millions of people across North America every single day. Over the last decade we’ve transported almost  12 billion barrels of crude oil with a safe delivery record better than 99.999 per cent.  That’s good, but for us, it’s not good enough.  We will never stop striving for 100 per cent.

Operating a complex pipeline system is by its nature a challenging business. This is not new. Enbridge employees have successfully met these challenges for 60 years – by placing safety at the heart of our operations. We constantly strive to do better. Particularly when it comes to the integrity and viability of our pipelines – which is, and must always be, our number one concern.

Pipeline safety has been much in the news lately, and so it’s important to give the issue some context – to look beyond the latest headline and recognize the outstanding long-term safety record of this important energy delivery system. In fact, decades of experience has shown that pipelines are by far the safest, most efficient method of transporting large volumes of oil. Historically, pipelines have the least amount of releases of any mode of oil transportation. As a result of strenuous efforts within our industry, releases have actually decreased over the past decade –both in terms of the number of releases and the amount of product released.

Our goal at Enbridge is – and will continue to be – the prevention of all spills. In 2011 alone we invested about $400 million to ensure the safety and integrity of our system, and that amount is set to increase substantially – to more than $800 million -- in 2012. Over the past two years we have doubled the number of staff dedicated to leak detection and pipeline control systems, and substantially strengthened our focus on the tools, technologies and strategies to ensure the fitness of our pipelines.

This is not new, but rather part of an ongoing effort to be the best in the business. In the past decade we’ve invested billions in safety, integrity and new technology – and we’re planning more investment going forward. We continually evaluate the condition of our pipeline system to ensure long-term reliability and integrity.

Enbridge is a Canadian success story, with a hard-earned reputation as a responsible corporate citizen. In a rapidly changing world we will continue to build on that foundation by continuing to adhere to a strong set of core values that reflect what is truly important to us as a company – the safe transportation of energy that millions of people rely on in their daily lives.


Al Monaco
President and Chief Executive Officer, Enbridge Inc.


Enbridge Companies


Enbridge Gas Distribution

Canada's largest gas distribution company. Serving 1.9 million customers in Ontario, Quebec and New York State.

Enbridge Gas New Brunswick

Enbridge Gas New Brunswick

Distributing natural gas to institutional, commercial, industrial and residential customers across nine New Brunswick communities.

ENB company image

Enbridge Inc.

Enbridge Inc. (ENB) is a publicly-traded corporation on the New York and Toronto stock exchanges.

Enbridge U.S.

Enbridge's U.S. operations - a leader in energy transportation in the Midwest, Mid-Continent and Gulf Coast regions of the United States.

Enbridge Energy Partners

A U.S. master limited partnership with oil and gas delivery assets.

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings

Enbridge Income Fund Holdings Inc. (EIFH) is a publicly-traded Canadian Corporation that invests in low-risk energy infrastructure assets.

Enbridge Technology

Provides pipeline and natural gas distribution consulting and training services internationally.

Midcoast Energy Partners

Midcoast Energy Partners

Midcoast Energy Partners (MEP) serves as EEP’s primary vehicle for owning and growing its natural gas and natural gas liquids (NGL) midstream business in the U.S.


Emergency Contacts

Pipeline Emergencies


Enbridge Pipelines Inc. (incl. Norman Wells Pipeline)
Enbridge Pipelines (Saskatchewan) Inc.
Enbridge Pipelines (Athabasca) Inc.

Natural Gas Emergencies in Ontario

Enbridge Gas Distribution Customers


Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, New York, Ohio, Eastern Oklahoma, Wisconsin, Pembina County, North Dakota:
1 (800) 858-5253

North Dakota, Eastern Montana, Polk County, Minnesota:
1 (888) 838-4545

Texas, Western Oklahoma, Mississippi, Arkansas:
1 (888) 650-8099

Louisiana, Gulf of Mexico:
1 (877) 548-1800

Western Montana (electric transmission line):
1 (888) 780-8831