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Stakeholder Engagement
Enbridge’s stakeholders include all sectors of society affected by our operations: employees; contractors; suppliers; customers; investors; environmental groups; business partners; government agencies and regulators; provincial, state and federal legislators; local officials; community residents; and the media.
Enbridge believes that by communicating with our stakeholders, we can both identify and address issues – whether it is before a project is approved by regulators; during project construction; or after a pipeline, facility or service is operational.
We also believe the time and effort we put into developing and maintaining positive relationships with our stakeholders is an essential part of being a good neighbour and operator in our different geographic regions.
Our goal is communication that is open, transparent, proactive, frequent and ongoing. Enbridge benefits by learning about issues as early as possible so that we can respond quickly and effectively. Our stakeholders benefit by having the opportunity to provide meaningful input.
We engage with stakeholders in many ways, including: consultations regarding new projects; public awareness regarding existing facilities; communicating with customers; and building relations with indigenous peoples.
We use a range of communication means to maintain an open dialogue with stakeholders, including: mailings; surveys; public forums such as open houses; briefings; training programs; information and feedback; 1-800 telephone lines; printed materials; websites; and advertisements.
Each Enbridge stakeholder engagement program is adapted for the project, facility or service concerned as well as the uniqueness of a community’s expectations and issues.
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