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Customer engagement
We operate Canada’s largest natural gas distribution company and deliver gas to 155,000 business customers and more than 1.6 million residential customers in Ontario. Enbridge Gas Distribution is committed to providing fair and reasonable service to our customers. Customer feedback gathered through regular surveys helps us gauge our performance against our commitment and to adjust service where necessary.
Enbridge Gas Distribution conducts annual surveys of business customers and monthly surveys of residential customers. These surveys are used to better understand customer needs. We also discuss industry and customer issues with an Enbridge-led industry advisory council, consisting of heating, ventilating and air conditioning contractors, manufacturers and industry associations.
During the past six years, Enbridge Gas Distribution’s customer satisfaction levels have remained relatively stable. Despite the changing Ontario energy marketplace, this stability illustrates customers’ continued attraction to natural gas as a reliable and safe energy product.
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