Approach to Reporting

At Enbridge, our commitment is to report publicly every year on environmental, economic and social performance. This Corporate Social Responsibility Report is intended to:

1. document our environmental,economic and social performance;
2. promote an understanding of our vision of Corporate Social Responsibility; and
3. contribute to ongoing dialogue with our stakeholders.

This report describes our achievements and activities in 2003 and the first part of 2004 and complements our Annual Report to shareholders, which provides a detailed account of our financial performance. The information in this report primarily covers the activities of Enbridge's three main businesses: Liquids Pipelines, Gas Pipelines and Gas Distribution. Any changes from the previous year in measurement methods applied to EH&S and social information have been footnoted in our summary of performance indicators. In preparing this report, we applied the principles of the Global Reporting Initiative (GRI) to relate our operations to broad Corporate Social Responsibility issues. We are committed to continually improving the quality and scope of our Corporate Social Responsibility reporting. We believe this report has been prepared in accordance with the GRI.

Stakeholder engagement

We have used information from our surveys, employee forums, programs and stakeholder consultation activities to better meet the information needs of our stakeholders, which include regulators, employees, local communities, First Nations and native organizations, environmental organizations, educational institutions, governments and others.

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