CORPORATE SOCIAL RESPONSIBILITY 2004

	Liquids Pipelines
	Gas Pipelines
	U.S. Natural Gas Business
	Gas Distribution
	Industry Leadership

Gas Distribution

	1999	2000	2001	2002	2003
OPERATIONS¹
Gas distribution volumes (billion cubic feet)	402	421	427	410	458
Length of pipeline (kilometres)²	25.6	27.0	28.0	29.0	30.5
Employees	4,000	1,681	1,780	2,008	1,682
EH&S MANAGEMENT
Major incidents³	0	0	0	1	3
Regulatory notifications⁴	1	7	4	3	3
EH&S fines and penalties (thousand dollars)⁵	0	0	0	0	0
E&H training
Total Hours⁶	n/a	n/a	n/a	4,939	4,166
Hours per employee⁷	n/a	n/a	n/a	2.46	4.03
EH&S professionals (full-time)⁸	14	11	12	11	10
ENVIRONMENTAL PERFORMANCE
Greenhouse gas emissions ⁹
Total direct emissions (thousand tonnes of CO2E)	297	299	311	293	297¹⁰
Total indirect emissions (thousand tonnes of CO2E)	7	5	6	6	8¹⁰
Total net emission intensity (tonnes of CO2E per petajoule of energy delivered)	739	697	682	698	671¹⁰
Energy
Energy use (thousand gigajoules)	1,016	1,1059	1,334	863	1,024
Energy intensity (thousand gigajoules per billion cubic feet of throughput)	2.5	2.5	3.2	2.0	2.4
Reportable spills¹¹
Gas¹²	0	0	1	0	1
Liquid	1	5	1	1	0
Spill volume (litres of liquid)	1,600	6,000	5	180	0
Spill volume rate (barrels per billion cubic feet of throughput)	3.9	14.2	0.01	0.45	n/a
Waste
Waste to offsite disposal
Total non-hazardous waste (tonnes)	1,705	978	469	565	958
Total liquid Ontario Ministry of Environment registrable waste (thousand litres)	41	39	46	132¹³	196
Total solid Ontario Ministry of Environment registrable waste (thousand litres)	403,455	150,000	38,000	7,789¹³	2,202
Recycled material (tonnes)	600	500	40	431	444
HEALTH AND SAFETY
Employee days away injury frequency (days away injuries per 200,000 hours worked)¹⁴	1.17	0.95	0.62	1.21	0.48
Employee days away severity (days away per 200,000 hours worked)	9.05	8.61	6.98	11.27	7.45
Employee recordable injury frequency (recordable injuries per 200,000 hours worked)¹⁵	2.94	3.07	3.29	3.42	3.00
Absenteeism(days absent per employee)	7.53	5.14	4.86	4.44	4.51
Motor vehicle incident frequency (incidents per million kilometres driven)	n/a	4.44	2.98	2.75	3.32

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1	Includes overall distribution system of Enbridge Gas Distribution, Gazifère, St.Lawrence Gas Company and Enbridge Gas New Brunswick.
2	Does not include gas services (pipe required from the main to serve residential, commercial or industrial buildings).
3	Major incidents are EH&S events that result in a critical employee or contractor injury or fatality, significant regulatory enforcement action or significant adverse impact to the environment.
4	Regulatory notifications are formal written notification by regulators that Enbridge may not be adhering to the law, regulation or permit requirements. Examples of notifications include formal warnings,enforcement actions, summons and charges, notices of violation and stop and control orders. Notifications do not include field inspection reports or other informal communications. Notifications may result in fines or penalties.
5	EH&S fines and penalties are levied against the company as a result of regulatory notifications. Fines and penalties in a particular year often relate to activities in prior years. Reported in Canadian dollars.

6	Includes EH&S training for employees such as driver safety, pipeline excavation safety and WHMIS.
7	Measures hours of EH&S training per operations employee. Does not include additional training provided to office employees. 2002 data was reported for all employees.
8	Includes vehicle safety trainers and nursing staff in the company's Wellness Centre.
9	Does not include customer emissions.
10	2003 data is projected based on data from the Enbridge 2002 VCR Update.
11	Reportable spills are spills reportable to a regulatory jurisdiction.
12	Does not include fugitive emissions, planned releases or third-party incidents.
13	Includes wastes registered under the Ontario Hazardous Waste Information Network.
14	Measure of any work-related injury or illness that prevents a worker from reporting to work on the next calendar day.
15	Includes days away and medical aid injuries.

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