CORPORATE SOCIAL RESPONSIBILITY 2004

	Liquids Pipelines
	Gas Pipelines
	U.S. Natural Gas Business
	Gas Distribution
	Industry Leadership

Liquids Pipelines

	1999	2000	2001	2002	2003
OPERATIONS¹
Deliveries (thousands of barrels per day)^2,3	1,942	2,072	2,109	2,088	2,189
Barrel miles (billions)^3,4	687	735	695	705	710
Length of right-of-way (kilometres)⁵	10,248	10,243	10,254	10,314	10,243
Employees	1,201	1,176	1,111	1,078	1,097
EH&S MANAGEMENT
Major incidents⁶	8	3	5	9	7
Regulatory notifications⁷	2	0	0	1	7
EH&S fines and penalties (thousand dollars)⁸	162	0	0	0	0
EH&S professionals (full-time)	22	22	23	22	25
ENVIRONMENTAL PERFORMANCE
Greenhouse gas emissions ⁹
Direct emissions (thousand tonnes of CO2E)	40	23	17	17	13¹⁰
Indirect emissions (thousand tonnes of CO2E)	955	906	863	835	1,099¹⁰
Net emission intensity (tonnes of CO2E per petajoule of energy delivered)¹¹	207	184	172	153	173¹⁰
Energy¹²
Energy use (thousand gigajoules)	5,886	5,139	5,215	5,114	6,606¹⁰
Energy intensity (thousand gigajoules per million cubic metres of throughput)	51	42	43	38	43¹⁰
Reportable spills¹³
Spills (number)	54	43	27	46	58
Spill volume (barrels)	28,760	7,480	25,670	14,680	6,377
Spill volume rate (barrels per billion barrel miles of throughput)	41.22	9.99	36.22	20.22	8.68
Waste¹⁴
Recycled material (tonnes)	95	105	88	46	46¹⁰
social performance
Health and safety
Employee days away injury frequency (days away injuries per 200,000 hours worked)¹⁵	0.00	0.09	0.34	0.18	0.09
Employee days away severity (days away per 200,000 hours worked)	0.00	0.09	1.37	4.25	0.09
Employee recordable injury frequency (recordable injuries per 200,000 hours worked)¹⁶	1.10	1.04	1.20	1.11	1.31
Contractor days away injury frequency (days away injuries per 200,000 hours worked)¹⁷	3.32	5.92	1.59	1.07	0.82
Contractor recordable injury frequency (recordable injuries per 200,000 hours worked)^16,17	12.32	20.71	7.12	4.60	4.52
Absenteeism (days absent per employee)	3.44	3.26	3.13	2.72	3.15
Motor vehicle incident frequency incidents per million kilometres driven)¹⁸	2.60	2.65	2.52	2.17	3.22

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1	Unless otherwise noted, data covers Enbridge Pipelines Inc., Enbridge Energy Partners, L.P.(Lakehead and North Dakota systems), Enbridge Pipelines (NW) Inc., Enbridge Pipelines (Saskatchewan) Inc., Enbridge Pipelines (Athabasca) Inc., and Enbridge Pipelines (Toledo) Inc. Results for the Mid-Continent system acquired from Shell on March 1, 2004, are not included in this report.
2	One barrel = 0.159 cubic metres or 42 U.S.gallons.
3	Includes Enbridge Pipelines Inc., Enbridge Energy Partners,L.P. (Lakehead System), Enbridge Pipelines (NW) Inc., Enbridge Pipelines (Saskatchewan) Inc.and Enbridge Pipelines (Toledo) Inc.
4	Barrel miles are barrels delivered multiplied by the distance traveled in miles.
5	Includes mainline and gathering line rights-of-way.
6	Major incidents are EH&S events that result in a critical employee or contractor injury or fatality, significant regulatory enforcement action, a liquid spill in excess of 100 barrels or significant adverse impact to the environment.
7	Regulatory notifications are formal written notification by regulators that Enbridge may not be adhering to the law, regulation or permit requirements. Examples of notifications include formal warnings, enforcement actions, summons and charges, notices of violation and stop and control orders. Notifications do not include field inspection reports or other informal communications.Notifications may result in fines or penalties.
8	EH&S fines and penalties are levied against the company as a result of regulatory notifications. Fines and penalties in a particular year often relate to activities in prior years. Reported in Canadian dollars.

9	Includes Enbridge Pipelines Inc., Enbridge Pipelines (NW) Inc., Enbridge Pipelines (Saskatchewan) Inc. and Enbridge Pipelines (Athabasca) Inc.
10	2003 data is projected based on data from the Enbridge 2002 VCR Update.
11	Net emissions include reductions related to any offset project.
12	Energy use includes electricity and fuel consumption in the operations of Enbridge Pipelines Inc., Enbridge Pipelines (NW) Inc., Enbridge Pipelines (Saskatchewan) Inc.and Enbridge Pipelines (Athabasca) Inc.
13	Reportable spills are any spill reportable to a regulatory jurisdiction.
14	Includes office paper, aluminum, glass, metal and newspaper. Materials such as wax, waste oil, rags and batteries are recycled but not tracked.
15	Measure of any work-related injury or illness that prevents a worker from reporting to work on the next calendar day.
16	Includes days away and medical aid injuries.
17	Contractor days away and recordable injury frequency rates include engineering project contractors. The rates do not include operations contractors, because the number of hours worked is not tracked for these contractors.
18	Motor vehicle incident frequency rates do not include incidents that occurred at office locations in Edmonton, Alberta, and Duluth, Minnesota, and Superior, Wisconsin, because mileage is not tracked for these locations.

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