Our Environmental Performance

DEMAND-SIDE MANAGEMENT

At Enbridge, we are committed to helping our customers use energy wisely. Enbridge Gas Distribution's more than 30 demand-side management (DSM) programs encourage customers to adopt energysaving equipment and reduce consumption of natural gas. We do this in different ways:

• We conduct energy audits of commercial and industrial customers' operations to identify opportunities to improve energy efficiency.
• We provide financial rebates and incentives to all types of customers, from homeowners to large industrial customers, to encourage them to adopt energy-saving equipment.
• We work with industry and trade associations in various sectors - such as chemicals, construction, automotives, food and beverage, and pulp and paper - to promote DSM programs and contribute to industry standards.
• We partner with governments, suppliers and equipment manufacturers to invest in new energy efficient technologies that benefit our ratepayers and enhance the competitiveness of our business.

OUR PERFORMANCE

Providing energy savings and environmental benefits

In 2004 alone, our DSM programs saved about 74 million cubic metres of natural gas, enough to supply more than 25,000 homes with natural gas for a year. Over the past decade, our DSM programs have delivered about 1.8 billion cubic metres of natural gas savings (the equivalent of enough gas to supply 620,000 homes each year) and net energy savings to our customers of about $865 million. Plus, we have prevented CO₂ emissions of about 3.4 million tonnes.

Serving small commercial customers

Building on this success, we are continually searching ways to enhance the reach and effectiveness of our DSM programs. In 2004, we broadened our DSM services to include small commercial customers (storefront businesses), launching a pilot rebate program for installing energy efficient furnaces and programmable thermostats. Expanding our company's products and services helps customers manage an important operating cost while creating market opportunities for Enbridge products and services.

Contributing to policy on DSM

As a recognized DSM leader in the natural gas industry, Enbridge Gas Distribution frequently is invited to provide advice on other DSM initiatives. In 2004, we played an active role in the Ontario Energy Board's review of DSM opportunities in the electricity industry. Through this forum, we advocated using local electric distribution companies as the delivery agent for DSM services in the electricity sector. This position was adopted by the government.

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At Enbridge, there are no dividing lines between good business practices and being a responsible company — one that is ethical, is a steward of the environment, is safe, engages its stakeholders and is attentive to social needs.

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