Our Social Performance

COLLECTIVE BARGAINING UNITS

Enbridge has four unions and six joint industrial councils (JICs) in Canada and the United States. In Enbridge, 1,139 employees, or 27% of our workforce, are members of a union or JIC. In 2004, one collective agreement was negotiated and settled, affecting 760 Enbridge Gas Distribution employees under our agreement with Local 975 of the Communications, Energy and Paperworkers Union of Canada. All collective agreements are current.

OUR PERFORMANCE

Enbridge's grievance procedure for unionized employees has a formal mechanism for resolving workplace issues. Employees can raise issues and concerns with their managers or local union representatives. There were 24 formal grievances filed in 2004. These dealt with contracting out, hours of work, and job postings and qualifications.

We believe that healthy and productive labour relations contribute to our company's long-term success, and have designed our labour relations strategies to maintain and foster a cooperative approach between the company and the various bargaining units. All unions and JICs, for example, participate in incentive compensation programs based on the achievement of the company's strategic goals.

In 2004, we established several joint workforce model committees in partnership with the unions to review and make recommendations on hours of work, work location and work functions, as a result of various operational changes.

We provide ongoing labour relations training and education for our managers and supervisors to help them in understanding our company's labour relations strategy and programs and to update them on changes in collective agreements. In 2004, 125 managers and supervisors in Canada and the United States received this training.

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At Enbridge, there are no dividing lines between good business practices and being a responsible company — one that is ethical, is a steward of the environment, is safe, engages its stakeholders and is attentive to social needs.

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