In the event of an emergency Phone Enbridge Pipelines in Canada toll free at 1-877-420-8800 or call 911 or your local emergency number.

Emergency Response

	Pipeline accidents are rare, but they can occur. The liquid hydrocarbons in Enbridge Pipelines' system are flammable and potentially hazardous and explosive under certain conditions. It's important to know what to do if you suspect pipeline operations have been disrupted in any way.

In an emergency, know the warning signs

The Enbridge Pipelines system carries many kinds of liquid hydrocarbons, and each product has individual characteristics. This means that the warning signs can vary, depending on the product involved.

If you smell...

• an odour similar to gasoline or diesel fuel, it may be a refined oil product.
• an odour similar to gasoline, but much stronger and less pleasant, it may be a natural gas liquid.

If you hear a hissing or roaring noise, it may be a pipeline leak.

If you see...

• a moist patch or pool of black liquid, it may be crude oil.
• a moist patch or pool of light brown or yellow liquid, it may be synthetic crude or condensate.
• a steam-like cloud, or a frost-like appearance on the ground, it may be a natural gas liquid.

DO

• Put out cigarettes or other lit material.
• Leave the area quickly
• Move to a safe position upwind of the potential leak site.
• Phone Enbridge Pipelines (as soon as you're out of the area) in Canada toll free at 1-877-420-8800, or call 911 or your local emergency number.

DO NOT

• Touch or go near any liquid that you think may have come from a pipeline leak.
• Start your car or any equipment that could be a potential ignition source.
• Turn on or off lights or appliances powered by electricity, batteries or natural gas.
• Light a match or other source of flame.

What we do

Enbridge's emergency response plan will immediately go into effect. Enbridge Pipelines and local emergency response units will work as a team to identify and solve the problem. Local emergency response teams will be notified. They may secure the area, and move residents to a safe location depending on the situation. Personnel from Enbridge Pipelines' control centre can immediately shut down the pipeline. Trained emergency response crews will arrive to deal with leaked material and repair damaged pipe.

Minimizing our impact

Protecting the air, water and land in communities is an important part of Enbridge's job. Enbridge personnel are trained to contain and clean up leaks using a variety of leading-edge technologies. Personnel with safety and environmental equipment are located at strategic intervals along the pipeline to be close to communities, and will contain product, repair any damage, clean the site and return the area to its previous state.

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