Report online fraud



At Enbridge, we take phishing and spoofing attempts on our customers very seriously.

If you receive any sort of communication—an e-mail, a webpage, a text message, a phone call—that you suspect is not from Enbridge, please report it to us by sending the e-mail or webpage to stop-spoofing@enbridge.com.

How to report a phishing or spoofed e-mail or webpage:

  1. Open a new e-mail and attach the e-mail you suspect is fake. For suspicious webpages, simply copy and paste the link into the email body. If you can't send the e-mail as an attachment, you can forward it.
  2. Send the e-mail to stop-spoofing@enbridge.com
    (N.B.: Sending this suspicious e-mail as an attachment is the best way for us to track it.)

Tips for handling phishing and spoofing

Suspicious phone calls or voicemails

  • Never provide personal or confidential information over the phone for someone who contacted you. Always hang up and call back using a phone number from a bill or from our website
  • If you receive unsolicited calls from someone claiming to represent Enbridge, hang up and contact a customer service representative directly

Suspicious e-mails or text messages

  • The message begins with a generic greeting such as "Dear Customer" or "Dear Sir/Madam"
  • The suspicious or unsolicited message contains links or attachments
  • The message requests personal information, such as a credit card number or account password
  • The link appears legitimate, but when you hover over or click on it, a different URL is displayed

(N.B.: Enbridge can't promise to respond personally when you report a suspicious correspondence to stop-spoofing@enbridge.com. However, we will investigate all submissions with the highest priority.)