What to do in an emergency


If you suspect you are in a pipeline emergency situation, please follow these directives.

What you should do:

  • If you can do so safely, turn off any mechanized equipment. Move as far away from the leak as possible (a safe position upwind of the potential leak site)
  • Extinguish cigarettes or any other lit material
  • Avoid contact with escaping liquids and gases
  • Call 9-1-1
  • Call the toll-free, 24-hour Enbridge emergency number in your area or an emergency number that you see on a pipeline marker
  • Follow instructions provided to you by Enbridge and local emergency responders

What you shouldn’t do

  • Do not touch any liquid or vapor cloud that might have come from a pipeline leak
  • Do not start your car or any equipment that could be a potential ignition source
  • Do not remain in a building if the smell is stronger inside than outside
  • Do not smoke or light a match
  • Do not turn on or off anything that may create a spark, including cell phones, pagers, flashlights, keyless entry remotes, vehicle alarms, and light switches
  • Do not attempt to operate pipeline valves

Local public safety officials will determine whether residents should evacuate or shelter-in-place. Residents may be asked to evacuate if it is no longer safe to be in the area or to shelter-in-place if there is something unsafe in the environment.

If you are indoors or near a building and you do not know the location of the pipeline leak, shelter-in-place until emergency responders or Enbridge provides you with additional instructions.

How to shelter-in-place

  • Immediately go indoors and close all windows and outside doors
  • Take shelter in the room with the least amount of windows and vents
  • Keep phone lines open so that you can be contacted by emergency response personnel
  • Stay tuned to local radio and television (battery-operated) for possible information updates
  • Turn off any appliances or equipment that circulate air, such as exhaust fans, gas fireplaces, gas stoves, and heating ventilation and air conditioning (HVAC) systems
  • Turn down furnace thermostats to the minimum setting
  • Even if you see people outside, do not leave until told to do so

What happens next?

Public safety will be the top priority as Enbridge, contractors and local emergency responders work together to evaluate and respond to a pipeline leak.

  • Enbridge personnel may shut down or isolate sections of the pipeline
  • Local emergency responders will oversee public safety measures like securing the scene, providing medical aid and other lifesaving services and getting you the information you need to stay safe
  • Enbridge will work with applicable agencies to remediate any impacts caused by the leak