Your privacy at Enbridge

Personal information, or human data, is a fundamental part of who we are as individuals. At Enbridge, we are dedicated to protecting yours. Through our privacy stewardship program, we ensure specially trained team members take care of your data responsibly. Working closely with the Privacy Office, these stewards take your privacy seriously.

Privacy is not just a policy — it's the center of everything we do. Building and maintaining your trust aligns with our core values and is one of our top priorities. We continuously innovate to ensure your data remains safe and secure.

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Privacy Statements

Part of our commitment to earning and maintaining your trust is being transparent about how we protect your personal information. We do this by making our privacy practices easy to access and understand. You can find this information in our Privacy Statements. They vary by location.

Scam awareness

Don't fall for scammers pretending to be Enbridge. Scammers are smart and use many schemes to trick you into providing your personal information. They pretend to be Enbridge by using our branded logos, creating fake websites, emails, and phone numbers, or claim to work with us.

Check our tips below to help you protect your data. Also, visit our scam awareness page for the latest scam updates.

Visit Scam Awareness
Online
  • Don't share personal data with unknown contacts.
  • Avoid giving out account information.
  • Avoid using search engines for contact information; type the official website directly.
  • Only interact through Enbridge's official websites and phone numbers.

 

Phone calls or text messages
  • Hang up if someone asks for personal or confidential information; call back using a number from our official website.
  • Report any immediate payment demands to the local police or Enbridge.
  • Be cautious of robocalls and do not provide personal data.
At your door
  • Be aware that Enbridge employees and contractors will always have visible photo identification.
  • Contact Enbridge if you have concerns about people representing themselves as Enbridge employees.

We use AI responsibly

We use AI to enhance safety, reduce energy emissions, and strengthen the security of systems that store your personal data.

Our approach to responsible AI is grounded in our commitment to put your privacy first. We deploy AI responsibly, following ethical principles and using data with integrity.

Request your data
Explore how you can request your personal information simply and securely.
Choose your privacy settings
You decide how we communicate with you.