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Enbridge Inc.
Our commitment
This Privacy Statement is based on the federal Personal Information Protection and Electronic Documents Act ("PIPEDA"). It governs the relationship between Enbridge Inc., Enbridge Gas Distribution Inc., other Canadian subsidiaries ("Enbridge", "we", "us" etc.) and individuals with whom we interact, such as our customers or potential customers, landowners, website users, contractors and other stakeholders ("you").
At Enbridge we are committed to providing excellent service and to ensuring that our relationship with you is conducted with integrity and in a responsible, fair, honest and ethical manner. Consistent with these objectives we maintain high standards of confidentiality with respect to your personal information in our possession.
1.0 Collection, Use and Disclosure of Personal Information
1.1 What personal information do we collect?
Personal information is information that may be used to identify a specific individual. Examples of personal information include your name, address, age and other personal identification numbers such as driver’s license and social insurance number. In the course of carrying on our business, it is necessary for Enbridge to collect, use, and disclose information about individuals. Enbridge limits its collection, use, and disclosure of your personal information to the purposes that we have identified with you.
1.2 Purposes: Why do we collect personal information?
Enbridge collects and uses personal information for purposes reasonably required to carry on our business. These purposes include:
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Collection from customers, landowners, contractors and other individuals to confirm identity and related contact information.
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To meet legal, regulatory and contractual obligations to you, and to others.
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To manage, develop and improve our operations to ensure the safe and efficient operation of our business.
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To provide information about using energy safely, efficiently and to understand energy needs and preferences.
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To understand your needs from time to time, we may ask you to participate in surveys that provide us with important information about the effectiveness of our safety information materials, or other communications.
If we identify a new purpose for the personal information that we have collected from you, we will obtain your consent before using your personal information for the new purpose.
1.3 What personal information does Enbridge disclose?
Enbridge may be required to disclose personal information about individuals in certain situations, including the following:
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To an affiliated company or a third party service provider where the third party has agreed to handle the information in accordance with our policies and applicable legislation.
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To a person whom Enbridge reasonably believes to be acting as the individual's agent.
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To a public authority, or its agent, to the extent required to comply with legal or regulatory requirements.
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For the purpose of a proposed sale of a part of our business, in which case, Enbridge will obtain the agreement of third parties to protect the confidentiality of information disclosed.
1.4 Consent
Enbridge will only collect, use or disclose your personal information with your consent, except in limited circumstances. With your receipt of this Privacy Statement, Enbridge will assume, unless we hear from you otherwise, that you consent to the collection, use and disclosure of your personal information by Enbridge in accordance with this Statement.
You may withdraw or limit your consent to our collection, use or disclosure of your personal information at any time, subject to any legal or contractual restriction and reasonable notice. Please note that the withdrawal of your consent may change the way in which Enbridge is able to interact with you. We will not use or disclose your personal information without your consent except in the following circumstances:
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When required by law or law enforcement purposes.
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For an emergency that threatens life, health or security.
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For the purpose of collecting on a debt owed to Enbridge.
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If the information is publicly available.
2.0 Protecting your personal information
2.1 Storing of Information and Restricting Access
We may store your information in electronic databases or e-mail systems, hosted by us or our service providers, for periods of time and with safeguards that we believe are reasonable depending on the nature and sensitivity of the information. Access to the information is restricted to a select group of individuals whose job function requires them to have access to your information. Access to the information is done in accordance with our security protocols.
Some information will be stored with service providers. Storage of this information is governed by our agreements with the service providers. We expect these services providers at a minimum to have the same security and storage protocols as Enbridge in accordance with our Records Management Policy and Records Retention Schedule. Please note that Enbridge uses cloud based solutions and the data collected may reside in data centers outside of Canada.
2.2 Security safeguards and employee awareness
Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification, including:
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Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business.
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Ensuring that areas and documents are only accessible by authorized personnel on a need-to-know basis.
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Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information.
Our employees are trained to maintain the security and confidentiality of your personal information.
2.3 Third Party Service Providers
From time-to-time Enbridge may use third party vendors to process information on its behalf, including for information storage, payment processing, human resource administration and similar purposes. In those cases, your data may be made available to these third parties solely for the purpose of assisting Enbridge in the development or maintenance of our relationship with you. In all cases where third parties may be able to access your information, we will continue to protect it through confidentiality arrangements and not allow your data to be removed from Enbridge’s control. We only share your personal information with others in the ways explained in this Privacy Statement. We do not sell or trade this information to other organizations or companies.
3.0 Accessing, updating or correcting your personal information
You have the ability to ask whether we hold any personal information about you. You can request access to your personal information that you cannot see, edit or delete yourself using one of Enbridge’s’ self-serve portals. We strive to respond to your request for access within 30 days of the request being made. Some requests may not be fulfilled due to legal or business requirements or may take longer to complete. Please visit our Data Trust Center for more information to initiate your personal data request.
You could refuse to allow us to obtain, use or share your personal information or you could also withdraw previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even preventing our ability to provide you with the service or product you desire.
In the event of any conflict or other concern regarding access to, or the accuracy or our use of, your personal information, you may register a question or complaint with our Privacy Officer.
3.1 Registering complaints
In the event of any conflict or other concern regarding access to, or the accuracy or our use of your personal information, you may register a question or complaint with our Privacy Office in section 6.0 of this Privacy Statement.
4.0 Visiting the Enbridge website
As a visitor to the Enbridge website, you are not required to reveal any personal information, such as name, address, or telephone number. Your personal information is collected when you voluntarily complete an online application, request form, or survey and use in the same manner as any other personal information we collect while providing services and/or products to you. Your personal information could be collected by electronic means if you opt in to certain cookies on our website.
By connecting your social profile from a social network to the Enbridge website, interactions will exist and posts to your profile at such third party websites may occur. These instances are optional and are at your discretion by managing your cookie preferences.
4.1 Use of Cookies
Cookies contain data collected from websites that you visit and are stored in a small text file on your web browser. We use different types of cookies to enhance your experience on our website. To respect your privacy, by default, we have deactivated cookies except for essential cookies. These cookies are required for the proper functioning of our website, allowing you to browse in an optimal and secure manner. Essential cookies do not collect your personal information. You may choose which types of cookies to allow and can change your preferences at any time by clicking “Manage cookies” on the bottom of our website. Learn more about what cookies are, how we use them and what your choices are by understanding our Cookies Policy.
5.0 Our commitment to the ten privacy principles
1. Accountability
Enbridge is responsible for personal information under its control and has designated a Privacy Officer who is accountable for our commitment and compliance with the ten privacy principles.
2. Identifying purposes
Enbridge shall identify the purposes for which personal information is collected at or before the time of collection.
3. Obtaining consent
The knowledge and consent of a customer are required for the collection, use, or disclosure of personal information, except where inappropriate.
4. Limiting Collection
The collection of personal information shall be limited to that which is necessary for the purposes identified by Enbridge. Personal information shall be collected by fair and lawful means.
5. Limiting use, disclosure and retention
Enbridge shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Enbridge shall retain personal information only for as long as necessary to achieve fulfillment of the identified purposes.
6. Keeping personal information accurate
Enbridge shall keep personal information as accurate, complete, and up to date as is necessary for the purposes for which it is to be used.
7. Safeguarding personal information
Enbridge shall protect personal information by security safeguards appropriate to the sensitivity of the information.
8. Openness concerning our privacy practices
Enbridge shall ensure that specific information about its policies and practices relating to the management of personal information is made readily available to customers and potential customers.
9. Customer access
Enbridge shall, upon request, inform a customer of the existence, use, and disclosure of his or her personal information and shall give such customer access to that information.
10. Challenging compliance
A customer shall be able to address a challenge concerning our compliance with PIPEDA to Enbridge’s Privacy Officer.
6.0 Contact Information and Resources
If you wish to access your personal information, change your consent to the ways in which we may use your personal information, have a complaint about our Privacy Statement or the way we may have handled your personal information, or if you have any other question about our Privacy Statement, please contact our Privacy Officer as follows:
- Online: Data Trust Center
- By mail: Enbridge Chief Privacy Officer: 330, 10180 - 101 Street Edmonton, Alberta, T5J 3S4
- By email: privacy.office@enbridge.com
To find out more about federal privacy laws, including the PIPEDA (the law applicable to Enbridge Inc), contact the Office of the Privacy Commissioner of Canada at 1–800–282–1376 or visit its website at https://www.priv.gc.ca/en/.
7.0 Privacy statement changes
We may change our Privacy Statement to reflect changes to our privacy practices and legal requirements. New statements will be published on our website and will show “last updated”. If we make material changes to the Statement, we will notify you on the home page of our website.
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