Enbridge Sustain

Personal information is information about you as an individual customer or potential customer and relates specifically to you. This may include but not limited to your name, home address, phone number, account number, and more.

When you first become a customer or when you require or renew a service or product from us, we need to collect some of your personal information. However, the personal information that we collect from you is always limited to the specific purpose that we share with you to provide you with the service and/or product. We tell you what that is either directly or within this Privacy Statement.

 We ask you to provide us with your personal information for the following purposes required to carry out our business:

If we identify a new purpose to use the personal information that we have collected from you, we will provide notice of the new purpose in this Privacy Statement. In cases where the new purpose is not consistent with the original purpose, we will ask you for your consent before using your personal information for the new purpose.

We collect, use or disclose your personal information only with your consent except under certain circumstances listed at the end of this section. Your consent may be express or implied, and you may give it to us in writing, verbally, electronically, or through your authorized representative.

Implied consent means that by using our products and/or services, you have consented to the collection, use and disclosure of your personal information for the purposes identified by Enbridge Sustain. This includes consenting to the sharing of personal information with our third-party partners to provide you with services and products on our behalf related to sustainable energy solutions, billing services, call center support, customer satisfaction, and promotional offers.  You can opt out of marketing communications anytime by visiting our Data Trust Center or by clicking the “unsubscribe” link in our promotional emails. You will still receive emails related to your account, service, product and safety as these messages are not considered marketing or promotional.

Express consent means that we have your permission before we collect, use, or disclose your personal information. For example, we will not use your personal information to enroll you in products and/or programs without your express consent. This means we get your permission in advance when you sign up directly for the product or program, whether it is with us or an authorized third-party. You may withdraw your consent at any time, subject to legal and regulatory restrictions and reasonable notice, by contacting us at enbridgesustain.com.

We do not provide or sell customer lists to any outside company for marketing, targeted advertising, solicitation or any other such purpose. We may share with authorized third parties de-identified, aggregated or anonymized data to identify trends, statistical analysis or to improve how we market product and services.

We will not use or disclose your personal information without your consent except in the following circumstances:

Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information and right to privacy, we have developed security procedures to safeguard and protect your personal information against loss, theft, unauthorized disclosure, copying, and unauthorized use or modification.

Our employees are trained to maintain the security and confidentiality of your personal information.

Enbridge Sustain contracts with agents, contractors and other third parties for services to support our operations, such as billing, collection, call centre support, design & installation, service & maintenance, and sustainable energy products & services.  From time to time, we may need to share some of your personal information with these third parties for the purposes identified in this Privacy Statement. In some instances, such third parties may communicate directly with you in order to provide the service or product on our behalf.  This may include marketing communications, customer satisfaction surveys, and promotional offers.  You can opt out of marketing communications anytime from us by clicking the “unsubscribe” link in our promotional emails. You will still receive emails about your account, service, product and/or safety as these are not considered marketing or promotional.

To a limited extent, Enbridge Sustain contracts with foreign service providers for services such as data processing. These third parties may be required to disclose personal information in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in accordance with the laws of the jurisdiction in which the service provider is located. Any third party that we share your personal information with is contractually bound to keep the information confidential and secure and to refrain from using it in any way other than is necessary to perform the service.

You have the ability to ask whether we hold any personal information about you. You can request access to your personal information that you cannot see, edit or delete yourself using one of Enbridge Sustain’s self-serve portals. We strive to respond to your request for access within 30 days of the request being made. Some requests may not be fulfilled due to legal or business requirements or may take longer to complete. Please visit our Data Trust Center for more information to initiate your personal data request.

You could refuse to allow us to obtain, use or share your personal information or you could also withdraw previously given consent at any time. However, by doing so, depending on the situation, you may be limiting or even prevent our ability to provide you with the service or product you desire.