‘These aren’t strangers’: Protecting the community they call home

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Community

Helping Florida firefighters stay connected when every second counts

As Hurricane Idalia approached northern Florida in 2023, a call came in that Live Oak firefighters won’t forget.

A large oak tree had crashed through a home, trapping a man in his bed. The force of the impact pushed the roof down onto him and drove the bed through the floor. Working alongside neighboring agencies, crews quickly coordinated resources, lifted the tree and safely rescued the resident.

“The amount of crews pulling together to get this done was a phenomenal feat,” recalls Kyle Nickerson, Assistant Fire Chief with the Live Oak Fire Department.

For the firefighters serving the City of Live Oak, moments like these highlight the importance of teamwork and communication.

Located between Jacksonville and Tallahassee, the department operates from a single station with 14 personnel serving roughly 8,500 residents. Last year alone, firefighters responded to nearly 1,900 calls for service, including structure, vehicle and brush fires, medical emergencies, vehicle collisions, gas leaks, hazardous conditions and severe weather incidents.

Side-by-side photos show firefighters responding to a nighttime structure fire, with flames engulfing a building in one image and crews working inside a heavily damaged structure in the other. Firefighters with the Live Oak Fire Department responded to nearly 1,900 calls in 2025, including structure, vehicle, and brush fires, medical emergencies, vehicle collisions and gas leaks.

The rescue during Hurricane Idalia also reinforced how critical clear communication can be during an emergency. As crews coordinated resources and responded to changing conditions, information needed to be shared quickly and accurately.

Through a grant from Enbridge’s Safe Community First Responder Program, the department added new communication technology to its fire apparatus, helping firefighters hear radio traffic more clearly and communicate with one another while responding to emergencies.

“It’s actually a complete game changer for us,” says Will Johnson, senior firefighter with the Live Oak Fire Department. “Before, we were always asking each other, ‘What was said over the radio?’ With the engine noise of the fire truck, along with the sirens, it makes it really hard to hear.”

For a small department, investments in equipment that improve firefighter safety and effectiveness can have a meaningful impact.

Support from organizations like Enbridge helps the Live Oak Fire Department acquire tools that can be difficult to fund through its operational budget.

Safe Community grants dating back to 2023 have supported the department’s equipment needs by funding portable radios, emergency box lights and thermal imaging cameras. The department hopes future purchases will include additional Firecom radio headset systems and a battery-powered cut-off saw for motor vehicle collisions and other emergencies.

“We’re super grateful and thankful to have something like this available to us,” says Johnson.

For many members of the department, serving the community is personal. Their families live in Live Oak, their children attend local schools and the people they help are often neighbors and friends.

“Nobody's going to do this better than we will because this is where we're from," says Nickerson. "These aren't strangers.”

That connection is what drives the department every day.

“When I see them later on, I can look them in the eye and say, ‘We brought forth every bit of effort we possibly could,’ ” remarks Nickerson. “This is our home. We want our home to do well.”