Enbridge Inc. is committed to providing accessible services to its customers. Enbridge Inc. strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
For more information, please see our Customer Service Policy for Providing Goods and Services to People with Disabilities.
We welcome your feedback about the manner in which we provide goods and services to people with disabilities. You can provide your comments by mail, email, telephone or by filling out this Customer Feedback Form . Feedback may be directed to the Customer Ombudsman at:
P.O. Box 650
Toll Free: 1-866-817-6836
Bell Relay: 1-800-855-0511
Request for Documents
Some of our services are covered by the Accessibility for Ontarians with Disabilities Act, which requires that certain documents are made available in various accessible formats. Please contact the Customer Ombudsman to request these documents or for more information.
Integrated Accessibility Standards
Enbridge Inc. is committed to working towards a barrier free workplace and increasing accessibility for persons with disabilities in the areas of information and communication, and employment. Pursuant to the Accessibility for Ontarians with Disabilities Act, Enbridge Inc. also has an Integrated Accessibility Standards Policy and a Multi-Year Accessibility Plan ; these outline its overall strategy to meet Accessibility for Ontarians with Disabilities Act requirements, including requirements under the related Integrated Accessibility Standards Regulation.
At Enbridge, we recognize that accessibility is an ongoing and central element of being an inclusive organization. This plan responds to our responsibilities under the Accessible Canada Act and is a part of the continuous improvement of our accessibility efforts.
Click here to see our three-year accessibility plan.