How does Enbridge communicate with its neighbors?
Providing our neighbors with the information they need to live, work and play safely near our pipelines is a top priority for Enbridge. Pipeline operators in the U.S. are required by federal law to carry out a continuing education program for excavators, affected public (people who live and work near our pipelines and related facilities), and emergency officials and public officials.
Each year we send pipeline safety brochures to approximately one million residents and businesses, school officials, emergency responders, public officials, farmers and excavators near our pipelines. The brochures includes information on:
- How to contact Enbridge in an emergency
- How to identify the signs of a pipeline release
- How to react or respond in the event of a pipeline emergency
- The purpose and reliability of pipelines
- Preventative measures taken by Enbridge to maintain the safe operation of our pipelines and facilities
- How to dig safely near pipelines and other underground utilities, including information on laws requiring one-call notification before any digging activities begin
Enbridge also communicates with these audiences through other outreach activities, including (but not limited to):
- In-person and online training for emergency responders (fire, law enforcement, 911 dispatch, EMS, emergency management, and local government) through our Emergency Responder Education Program, and emergency preparedness training, exercises and drills for emergency responders.
- Newspaper, radio and online advertising campaigns promoting safe digging practices and information on how to recognize a potential pipeline emergency and how to reach or respond should an emergency occur
- Pipeline safety meetings for emergency responders and excavators
- Face-to-face meetings with administrators at U.S. schools in the immediate vicinity of our pipelines (through the Danielle Smalley Foundation)
- Door-to-door visits with residents and businesses near the pipeline
- Sponsoring booths at local events to educate members of Enbridge's host communities about pipeline safety
