Current suppliers: Tools and resources

Enbridge’s vision is to be the leading energy delivery company in North America, and our suppliers are part of making that vision a reality.

We strive to provide our suppliers with the appropriate tools and resources necessary to achieve that vision.

Enbridge is amidst an organization-wide Enterprise Resource Planning (ERP) transformation, which will migrate legacy systems to Oracle Cloud for our Finance and Supply Chain Management functions using a phased approach.As a result of the phased approach, we have a different version of the invoice requirements document based upon the Enbridge entity that you invoice.

• The first phase went live on April 6, 2021 which impacted the invoice requirements and the invoice submission email addresses for approximately one third of the Enbridge entities.
• The second phase is going live on Jan. 10, 2022 which will impact the invoice requirements and the invoice submission email addresses for another large portion of our Enbridge entities.

See below to understand if you are impacted.

Purchase order information

Purchase Order Acknowledgement: Learning Guide

• Only applies to entities impacted on April 6, 2021
• View the last page for the list of applicable Enbridge entities

Supplier Code of Conduct (PDF)

Supplier qualifications

Third-party information security guidelines: Supplier information

Payment terms: Enbridge standard payment terms are net 60 days from the date the invoice is received by Accounts Payable unless otherwise legislated or agreed to upon within a contract when permissible per applicable law.

Invoicing

Supplier communications

• Phase 1 (April 6, 2021) communication sent on Feb. 17, 2021
• Phase 2 (Jan. 10, 2022) communication sent on Nov. 8, 2021

Invoice submission email addresses

Invoice submission email addresses for each Enbridge entity

Invoice requirements

Prior to Jan. 10, 2022

• Invoice requirements (pre-ERP transformation)
  • Effective April 6, 2021
  • View Page 2 for the list of Enbridge entities subject to these invoice requirements

• Invoice requirements (post-ERP transformation)
  • Effective April 6, 2021
  • View Page 2 for the list of Enbridge entities subject to these invoice requirements
  • Watch the Supplier Invoice Requirements training video here

Effective Jan. 10, 2022

• Invoice requirements (pre-ERP transformation)
  • Unchanged requirements for entities not impacted on Jan. 10, 2022
  • View Page 2 for the list of Enbridge entities subject to these invoice requirements

• Invoice requirements (post-ERP transformation)
  • New requirements for entities impacted on Jan. 10, 2022
  • Unchanged requirements for entities that were impacted on April 6, 2021
  • View Page 2 for the list of Enbridge entities subject to these invoice requirements
  • Watch the Supplier Invoice Requirements training video here

Electronic payments

Banking information form (enroll/change) (PDF)
Manage banking information: Video demonstration
Manage banking information: Learning guide (PDF)

Invoice and supplier account inquiries

Accounts Payable Helpdesk:

• Phone: 1-855-252-1066
• Email: AP-inquiries@enbridge.com

To escalate a new or existing issue, please call the Accounts Payable Helpdesk and mention that you wish to escalate the issue. You will need to provide your issue ticket number (if one already exists) to the Helpdesk agent.

Supplier self-service portal for invoice payment status
(currently only available for invoices billed to legacy Spectra Energy companies)

Français

Demande d’autorisation de paiements électroniques (PDF)

Comptes fournisseurs d’Enbridge (PDF)

Instructions relatives à l’accueil desfournisseurs et la facturation (PDF)