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ENGLISH | FRANÇAIS

At Enbridge, operating our pipelines safely and reliably is a top priority. We work diligently to protect our underground pipeline infrastructure because it means our neighbors and employees are protected as well. Although pipeline leaks are rare, Enbridge is prepared and will work with emergency responders to protect the public and the environment in the event of a pipeline emergency.

If you are an emergency responder and have questions about pipelines in your area, are interested in emergency response exercises or would like to speak with an Enbridge representative, please contact us.

United States
Toll-free 1-877-799-2650
USpublicawareness@enbridge.com

Canada
Toll-free 1-877-640-8665
CdnPublicAwareness@enbridge.com

Response to Pipeline Emergencies

Preparedness and quick response help to minimize the threat to the public and damage to the environment. We value the expertise you possess as emergency responders. We’re committed to strengthening our partnerships through meetings, training exercises, personal contact, and information updates. We always appreciate hearing from you and encourage you to call at your convenience whenever you have questions or concerns.

It’s important for all emergency responders along our pipeline rights-of-way to:

Preparedness means developing integrated response plans based on open communication and teamwork. Enbridge strives to ensure that local emergency services have the information they require to respond appropriately. We hold regular training exercises in select locations throughout the year to keep employees’ skills fresh, and to ensure our coordination with local emergency responders is strong and effective.

Safe Community Grant Program

Enbridge’s Safe Community program offers grants to emergency response organizations in communities that host Enbridge operations. Safe Community grants can be used to help underwrite equipment or training that will help organizations effectively respond to pipeline-related emergencies.

To learn more, please visit our Safe Community page.

Emergency Response Plans

Field Emergency Response Plans are available for access by emergency officials through a secure website. To view emergency response plans for the areas in which Enbridge operates, please visit this website and request access. Upon registration, your request for access will be reviewed within ten business days. Once access is granted, you will be able to view emergency response plans specific to your area, in addition to accessing the Inland Spill Response Tactics Guide, an Enbridge document illustrating a collection of inland spill response tactics that can be used as a quick reference to select and implement containment and recovery response strategies.

Enbridge Pipeline Maps

A general overview of Enbridge operations can be accessed by clicking this link.

Shoulder to Shoulder

The “Shoulder to Shoulder: Roles in Pipeline Emergency Response” video series features interviews with pipeline and emergency response experts. The series is an engaging way for emergency responders to learn more about how to safely and effectively respond to a pipeline emergency. The videos cover topics such as how pipelines work, how different products impact response, response leading practices, how to better prepare to respond to pipeline incidents and roles in pipeline response. A wide variety of emergency response disciplines are covered including fire, law enforcement, emergency management, 9-1-1 and emergency medical services.of America, the INGAA Foundation, the American Petroleum Institute and the Association of Oil Pipelines.

To learn more, visit http://www.ingaa.org/emergencyresponse and http://www.aopl.org/emergencyresponse or http://www.api.org.

Pipeline Safety Materials

We encourage emergency response organizations to download and share the safety materials with others in their organization.